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Using Midwest Chemicals Products

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Warranty

Midwest Chemicals products are believed to be free of defects, however, Midwest Chemicals does not know how this product will be used, therefore Midwest Chemicals does not warranty the products, and the BUYER assumes all risks for the use of the materials. Midwest Chemicals is not liable of any failures once product is used in the field. Midwest Chemicals products is at the discretion of the buyer without liability or obligation whatsoever of Midwest Chemicals.

All items MUST be checked within 5 days of receiving them to make sure everything was intact and enclosed. After 5 days of received merchandise any items missing are considered lost by party who received merchandise.

All returns will be honored by a credit or replacement of product within first 30 days.  All returns MUST BE IN SAME BOXES RECEIVED IN AND ALSO WILL BE INSPECTED FOR DAMAGES AND SCRATCHES. If products are damaged their will be NO refund and the money back guarantee is void. After 30 days their will be a 20% restocking fee.

Extreme Weather Conditions

Water based paints and coatings may be damaged by extreme weather conditions. This can create problems when shipping to colder climates in the winter. Multi- Spec, and some of the other products we sell are water based and eco-friendly, so it is more susceptible to freezing than other paints.

We do our best to try and ensure it arrives unfrozen by insulating our packages, but freezing temperatures will cause the product to freeze, so there is no guarantee. Although, we cannot accept returns on products that are damaged due to freezing, there are methods we recommend to minimize the risk.

We suggest if you expect freezing temperatures to occur while your order is in transit, follow these steps to help reduce the possibility of damage:

  • When placing your order, ask us to ship your order early in the week. This will decrease the risk that your order will not sit in a truck over the weekend.

  • Make sure your order is delivered to a location where someone will be able to accept the package and move it inside immediately. (Packages delivered and left outside are the most common reason products freeze.)

Any questions can be answered by calling 800-270-0777, or use our Online Contact Form.

 

Thank you for your purchase, your patronage is appreciated.

bathtub line divider

Ed Levens

Owner

March 14th, 2001